The Merchants Hotel offers a convenient 24-hour reception as well as a dry cleaning service, meeting rooms and a business centre for its guests. If access is a concern, prospective patrons will be pleased to hear the hotel provides mobility and wheelchair access. The hotel also offers guests the added convenience of a Wi-Fi connection. Guests who have an eye on their health and wellness will be happy to know the hotel has fitness facilities on-site. In addition to a security guard and luggage storage, the hotel features secured parking.

If you're travelling with a family in tow, the Merchants Hotel offers spacious rooms geared towards the requirements of families and kids. Rooms are air conditioned and feature a safe, a TV and cable / satellite channels. Guests have the option of requesting a non-smoking room. Each room is equipped to make your stay comfortable and includes a refrigerator, a mini bar and tea and coffee making facilities.